This warranty policy applies when you purchased Krishitantra brand of products that are sold by Klonec Automation Systems Pvt Ltd and its worldwide authorized resellers and distributors. The warranty policy is limited to Krishitantra’s hardware components of the main devices that are developed by Klonec Automation Systems Pvt Ltd and branded as Krishitantra products (referred to as “Krishitantra Products”).

Krishitantra Products are warranted under normal and proper use, against manufacturing defects for a period as stated below:

Warranty Parts Standard Warranty (Reseller) Standard Warranty (End-User)
All Krishitantra Products (Excluding Pumps) 16 Months 12 Months
Spare Parts & Components Warranty 10 Months 6 Months
Refurbished Spare parts & Components Warranty 6 Months 4 Months
Note:
a. The different warranty periods between Resellers and End-users works as a buffer to offset the duration of shipping and stocking period before the products finally reach the customers.
1. Warranty Initialization Date
Please refer to Invoice Date received from Klonec Automation Systems Pvt Ltd as the Warranty Initialization Date.
1.1 This warranty is limited to defects in workmanship and/or parts. Krishitantra Products are not warranted for:
a. Loss or damage of Krishitantra Product resulting from one or more of the following:
i. Improper handling and maintenance of the equipment, and failure to obey operating instructions as specified by Krishitantra such as being used in outdoor environment without proper protection for indoor models, liquid damage, extreme heat/cold conditions that go beyond design limit;
ii. Leaking of batteries, sand, dirt, or water damage;
iii. Electrical power surge, improper and/or communication link connection, or unstable power supply;
iv. Use of unauthorized parts or service by other than our authorized agents;
v. Serial number and/or warranty sticker is altered, removed, or damaged beyond recognition;
vi. Alteration or modification which was not prior approved by Krishitantra;
vii. Shipping and/or transportation of the equipment.
b. Unwarranted parts which include:
i. Front and rear casing of device (Product code: KTC1001)
ii. Key buttons (Product code: KTK1001)
iii. LCD Display (Product code: KTD1001)
iv. 12V Adapter (Product code: KTA1012)
v. Peristaltic Pump(Product code: KTP1001)

2. Warranty Processes

2.1 All warranty claims MUST be submitted complete with the required information fields in the Digital Warranty Registration Form to provide the best possible reparation and/or replacement service to our customers. Krishitantra reserves the right to reject any warranty claim from any party that fails to provide any of the compulsory information specified.

2.2 During the warranty period, Krishitantra will either opt to repair or replace any defective component which is within the warranty period.

2.3 Krishitantra reserves the right to allow replacement the faulty part(s) on any Krishitantra terminals with either a new or refurbished part within its warranty period. In an event where a part replacement is required within a terminal’s warranty period, the extracted part(s) from the Krishitantra terminal remains the property of Krishitantra. Whether the replaced part is new or refurbished, the duration of the part’s warranty is tied up with the remaining warranty period of the Krishitantra terminal’s.

2.4 Krishitantra discourages End-Users/ Resellers to return a whole complete Krishitantra terminal to Klonec Automation Systems Pvt Ltd for repair but in any event that this is required, Krishitantra will perform the repair without any charge if the terminal is proven to be within Warranty Period. However, the cost of shipping and customs duty involved in sending and receiving those items must be borne by the End-Users/ Resellers. In any case that the returned Krishitantra terminal has passed the warranty deadline, it will be the responsibility of the End-Users/ Resellers to pay labor charge and costs of the parts shown in Appendix B. To view the Krishitantra Repair Flowchart, refer to Appendix C..

2.5 Krishitantra Resellers who have qualified technician(s) are encouraged to apply for Krishitantra Advanced Repair Program, a program that allows resellers to repair defective spare parts. Find out about this program at contact reseller@krishitantra.com

2.6 Krishitantra places great importance on warranty labels as reference points; please do not remove the labels to avoid future complication. Defective parts that are without warranty labels are deemed void of warranty, and Krishitantra will have the right to charge accordingly whenever required.

2.7 Krishitantra will NOT be held responsible for loss of any data or programs in the Krishitantra Product that was processed for a warranty claim. All users are strongly advised to perform a complete backup of all data before submitting their goods in for a warranty claim.

2.8 In the event that the Krishitantra Product requires repair under warranty, end-users are responsible for the cost of transportation to and from the Krishitantra service location. Krishitantra will not be held responsible for any damage or loss of goods resulting from transportation of the warranted product to and from the Krishitantra service location. Transportations of goods are at the risk of the End-user / Reseller. Resellers are eligible for Spare Parts Allocation Scheme initiated by Klonec Automation Systems Pvt Ltd (refer to Appendix A) and they are encouraged to stock spare parts to ease maintenance.

3. Declaration of Dead On Arrival (DOA) products

3.1 Dead on Arrival (DOA) refers to products which are not able to be switched on, or is functioning exceptionally out of the ordinary when the goods have reached the destination of delivery, and is not caused by any of the circumstances stated in 1.1(a) above.

3.2 In the event that a Krishitantra Product is DOA, Krishitantra is to be notified about the DOA goods within 30 working days from the date of receipt.

3.3 Declaration of DOA goods are to be done through an official email drafted to the Krishitantra Headquarters (contact@Krishitantra.com) as well as to any other parties concerned.

Note: Resellers/distributors of the DOA product are to still submit a claim via the Digital Warranty Registration Form with the date of receipt of the DOA product listed in the Description of Problem field.

3.4 Krishitantra will then proceed to replace the product(s) that was declared DOA after processing the relevant information and/or confirmations, and will bear all transportation cost, except custom cost.

3.5 Krishitantra reserves the right to request the return of all goods declared as DOA at any point of time. In such an event, Krishitantra will bear all transportation and customs cost for all the return goods.

4. Limitation of Liability

4.1 Krishitantra shall not be responsible for loss or damage to the goods which may be caused during transportation.

4.2 Krishitantra is not responsible for any damage to or loss of any data, programs or removable storage media of any kind. Krishitantra is not responsible for or obliged to perform any restorations or reinstallations of any programs or data other than software and/or interface installed by Krishitantra during the manufacture of the Krishitantra Product.

4.3 Krishitantra will not be held responsible for any business damage in terms of lost profits or savings, business interruption, loss of use or any other commercial or economic loss of any kind apart from those stated above.

4.4 This limitation of liability will be effective even if you have advised Krishitantra , or an authorized representative of Krishitantra of the possibility of the damages, even if such possibilities were reasonably foreseeable.

4.5 In the event that Krishitantra determines that the damage or failure that exists within the product is not covered by the warranty, the Reseller will be contacted to determine whether the damage or failure should be repaired for a fee or whether the product should be returned back to the Reseller in the same condition as it was received. Krishitantra will not cover any transportation, handling and/or customs charges whatsoever.

4.6 Krishitantra resellers are responsible to return all under warranty defective parts/products to Krishitantra Worldwide preferably within 3 months period and at most 5 months period. Klonec Automation Systems Pvt Ltd has the rights to impose charge(s) on resellers if they fail to return the said parts after a period of 6 months. Defective parts that are over warranty period shall not be returned to Klonec Automation Systems Pvt Ltd.

Note for end-user
• End-Users are to submit their warranty claim directly to the person who they have purchased the product from such as authorized Krishitantra resellers or distributors.
• End-users and Resellers are required to keep their receipt of purchase of their Krishitantra Product as a proof of purchase for a warranty claim.
• It is the responsibility of every end-user to ensure that the software of their Krishitantra Products is up to date.
• Before sending in a product for a warranty claim, End-users/ Resellers are strongly advised to backup all their current data in their Krishitantra system. This is because the repair/replacement process for warranty claim might require the removal of all current data for the product to run smoothly. Krishitantra will not be held responsible for any loss of data from the Krishitantra product during a warranty claim.
• It is the responsibility of every end-user, as stipulated above, to arrange the cost of transportation and handling of all Krishitantra products sent in for repair/replacement whether or not the product is under warranty.
• End-users/resellers should ensure that their product(s) are properly packaged before sending it to Krishitantra so as to ensure no damage occurs to the product during transit.